Terms & Conditions and Privacy Policy

1. Introduction

"Wait" ("we", "our", "app") ek platform hai jo customers ko unke aas-paas ki local dukanon (shops) se connect karta hai, taaki wo saman ki availability aur price pehle se check karke order kar sakein. Is app ko use karke aap in Terms and Privacy Policy se sehmat hote hain.

2. Hamara Role

Wait sirf ek connecting platform hai — hum khud saman nahi bechte. Item ki quality, availability, aur sahi price dikhana dukandar (shopkeeper) ki zimmedari hai. Kisi bhi item ki galat information ya quality issue ke liye seedha dukandar responsible hoga.

3. Order aur Payment

• Order place karne ke baad dukandar item ki availability confirm karega.
• Payment online (Razorpay ke through) ya cash on pickup ho sakta hai.
• Payment se juda koi bhi problem (double charge, failed transaction) hume 24-48 ghante ke andar report karo — hum jald se jald resolve karne ki koshish karenge.
• Order cancel/refund ke rules dukan aur order ki situation ke hisaab se alag ho sakte hain.

4. User Ki Zimmedari

• Aap sahi phone number aur information dena zaroori hai.
• App ka misuse (fraud, fake orders, harassment) karne par account band kiya ja sakta hai.
• Dukandar aur customer ke beech koi bhi vyavhaar (behavior) respectful hona chahiye.

5. Data Hum Kya Collect Karte Hain (Privacy Policy)

• Phone Number: Login aur order communication ke liye.
• Location: Aas-paas ki dukanon ko dhoondne aur directions dikhane ke liye.
• Email (agar diya ho): Login verification (OTP) ke liye.
• Order History: Reorder feature aur aapke experience ko behtar banane ke liye.

6. Data Kaise Use Hota Hai

Aapka data sirf app ke andar order process karne, dukandar-customer ko connect karne, aur support dene ke liye use hota hai. Hum aapka data kisi teesre party ko bina zarurat ke bechte ya share nahi karte, sivaay in situations ke:

• Payment process karne ke liye (Razorpay jaise trusted payment partners)
• Legal zarurat padne par (kanooni order aane par)

7. Data Security

Hum aapke data ko surakshit rakhne ke liye reasonable steps lete hain (encrypted connections, secure servers). Lekin koi bhi online system 100% secure nahi hota — isliye apna password/OTP kisi ke saath share na karein.

8. Account Band Karna

Aap kabhi bhi apna account delete/deactivate karne ki request kar sakte hain support ke through. Hum bhi terms todne par kisi bhi account ko band kar sakte hain.

9. Zimmedari Ki Seemayein (Limitation of Liability)

Wait app "as-is" (jaisa hai waisa) diya jata hai. Hum item ki quality, delivery time, ya dukandar ke vyavhaar ki guarantee nahi de sakte. App ke use se hone wale kisi bhi indirect nuksan ke liye Wait zimmedar nahi hoga.

10. Badlaav (Changes)

Hum in terms ko samay-samay par update kar sakte hain. Bade badlaav hone par app ke andar suchit kiya jayega.

11. Sampark Karein (Contact)

Kisi bhi sawal ke liye app ke andar diye gaye Customer Care chat option ka use karein.